Terms of service

Welcome to Shadow Shenaz. By accessing our website or placing an order, you agree to the following Terms of Service. Our goal is to provide you with a safe, secure, and satisfying shopping experience.

1️⃣ Customer Commitment

At Shadow Shenaz, we are committed to delivering premium quality products with honest pricing and reliable customer support. Every order is carefully checked before dispatch to ensure customer satisfaction.

2️⃣ Product Accuracy

We make every effort to display accurate colors, designs, and product details. Slight variations may occur due to lighting or screen settings, but product quality and design standards remain our priority.

3️⃣ Pricing & Secure Payments

All prices are listed in PKR. Payments and Cash on Delivery orders are processed securely. We reserve the right to cancel orders in case of pricing errors or suspicious activity to protect both customers and our business.

4️⃣ Order Confirmation

Once an order is placed, our team may contact customers for confirmation to ensure accurate delivery and prevent delays. Confirmed orders are processed quickly to provide fast dispatch.

5️⃣ Shipping & Delivery

We work with trusted courier partners to deliver your order safely across Pakistan. Delivery timelines may vary depending on location, weather, or courier operations.

6️⃣ Returns & Customer Support

Customer satisfaction is our priority. Any return or exchange request will be handled according to our Refund & Return Policy. Our support team is always available to assist customers.

7️⃣ Intellectual Property

All images, designs, branding, and content on this website belong to Shadow Shenaz and may not be copied or used without permission.

8️⃣ Limitation of Liability

Shadow Shenaz will not be responsible for delays or damages caused by courier services or circumstances beyond our control.

9️⃣ Policy Updates

We may update these Terms of Service when required to improve customer experience and maintain transparency.

🔟 Contact Us

For any questions or assistance, customers may contact us through our official social media pages or customer support channels.